Frequently Asked

We are a strategic RCM partner — not a basic billing service. Our AI-augmented workflows, specialty-specific coding teams, and compliance-first approach deliver measurable outcomes: 97.4% first-pass rate, 30% average revenue increase, and 99% client retention. We target the root causes of revenue leakage, not just the symptoms.

We support 75+ medical specialties with dedicated coding teams trained in specialty-specific billing nuances. From cardiology and oncology to laboratory services and pain management — our coders understand the unique CPT, ICD-10, and modifier requirements for each discipline.

We work with practices of all sizes — from solo practitioners and small group practices to large multi-specialty clinics and hospital-based physician groups. Our scalable infrastructure adapts to your volume and complexity, whether you process 200 or 20,000+ claims per month.

Our structured onboarding process typically completes within 2–4 weeks, depending on practice size and complexity. We ensure zero disruption to your daily operations during the transition, with parallel processing during the handover period.

We integrate seamlessly with all major EHR and practice management systems including Epic, Cerner, athenahealth, eClinicalWorks, NextGen, DrChrono, Kareo, AdvancedMD, and many more. Custom integrations are available for proprietary systems.

No. We run parallel processing during the handover period, meaning your claims continue to be processed without interruption while we ramp up. Your current workflows remain active until we've fully validated our systems and your team is comfortable with the transition.

Absolutely. We maintain full HIPAA compliance with encrypted data transmission, role-based access controls, regular security audits, and comprehensive BAA agreements. Patient data security is non-negotiable in everything we do.

Yes. Every client engagement begins with a comprehensive BAA that defines data handling, security protocols, and compliance obligations. This is a standard part of our onboarding process and is non-negotiable from our side.

Our coding teams are CPC and CCS certified with continuous education requirements. We conduct regular internal audits, maintain compliance with OIG guidelines, and proactively adapt to regulatory changes — including annual ICD-10 and CPT code updates.

Our pricing is typically based on a percentage of collections, aligning our success directly with yours. We also offer flat-rate models for specific services. Every proposal is customized after the Discovery Audit, ensuring you only pay for what your practice needs.

Most practices see measurable improvement within the first 60–90 days. AR recovery begins immediately, denial rates start declining within 30 days, and revenue trends typically show consistent upward movement by month three. We provide monthly performance reports so you can track every metric.

You receive real-time access to analytics dashboards plus monthly performance reports covering: collection rates, denial rates by category, AR aging distribution, payer performance, and CPT-level revenue analysis. Quarterly strategic reviews are included for all clients.